services2

DESCRIPTION   
 
                                                                                                                                                             

Bronze Service (10 Users or less) includes:                                                                                                                         

•Scheduled On-site engineering of 10 hours/month Partner Price

•24/7 Monitoring of 3 network edge devices withreporting and escalation Recommended Retail

•Setup charge covers complete network evaluationand documentation and recommendation report

 

Silver Service (Up to 25 Users) includes:                                                                                                                            

•Scheduled On-site engineering of 20 hours/month Partner Price

•Up to 4 hours of after-hours, emergency support

•24/7 Monitoring of 5 network edge devices with Recommended Retail reporting and escalation

•2 Hours per month of strategic IT review and/or consulting

•Setup charge covers complete network evaluation anddocumentation and recommendation report.

 

Gold Service (Up to 50 Users) includes:                                                                                                                               

•Scheduled On-site engineering of 32 hours/month Partner Price

•Up to 8 hours of after-hours, emergency support

•24/7 Monitoring of 10 network edge devices with Recommended Retail reporting and escalation

•2 Hours per month of strategic IT review and/or consulting

•Setup charge covers complete network evaluation anddocumentation and recommendation report.

 

Platinum Service (Up to 100 Users) includes:                                                                                                                       

•Scheduled On-site engineering of 64 hours/month Partner Price

•Up to 16 hours of after-hours, emergency support

•24/7 Monitoring of 15 network edge devices with Recommended Retail reporting and escalation

•2 Hours per month of strategic IT review and/or consulting

•Setup charge covers complete network evaluation anddocumentation and recommendation report.

 

 
PART NUMBER                   
MONTHLY

XTENSION SOLUTIONS - ADDITIONAL SERVICES

Help Desk Services Custom Pricing XSOL-A01 Hosted Applications (Sharepoint or CRM) Custom Pricing XSOL-A02 Server Monitoring and Reporting 24/7 (per device) Custom Pricing XSOL-A03 Co-Location SAN/VM Custom Pricing XSOL-A04 User Security (RSA) Custom Pricing XSOL-A05 Web Services Development Custom Pricing XSOL-A06

XTENSION SOLUTIONS - ADDITIONAL HOURLY RATES

Additional Hourly Rate; per each additional hour above the XSOL-H01 applicable program Normal Business Hours (9AM - 5PM local Partner Price time, Monday - Friday, excluding Holidays) Recommended Retail

After Hours Rate; per each additional hour above the XSOL-H02 applicable program performed outside Normal Business Partner Price Hours (9AM - 5PM local time, Monday - Friday) Recommended Retail

MISCELLANEOUS

Host Site Travel Expense. Travel to HQ location and Atlanta local remote locations is included.

Remote Site Travel Expense. Travel for remote technician is included if the Site is located within forty five (45) miles of a major metropolitan market. If the Site is located greater than forty five (45) miles from a major metropolitan market (defined as having a population of greater than 500,000 people), the ADS PM will provide an estimate of travel costs to the Customer prior to dispatch.

The following require Custom pricing:

•Remote sites not included in the base program

•Organizations with greater than 8 days per month of on site support needs

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