Service/Support

 

 
"Simplicity is the Solution"
 

Service Process

 
 The best technology on the market will not make a difference in your organization if it’s wrong for your business, installed poorly, not maintained, or if the end users aren’t trained. The advantage you gain by selecting Virtual Data Products and Armada Data Solutions is a comprehensive end-to-end service methodology that encompasses every conceivable aspect of a technology installation – and then delivers it on time and on budget.



Plan: From business and technical discovery, gap analysis and success criteria, through testing strategies, design of solution architecture, implementation plan, pilot plan, delivery and deployment strategies
Design: Project management – start-up, scope and operational impact estimates, defining the solution team, establishing issues log and status reports – to staging, which comprises platform configuration, and equipment staging and testing
Implement: Facility preparation for installation at your site/s, solution testing and certification, production training, knowledge transfer, admin and end user training
Operate: The maintenance phase, which incorporates the transition to production, post-implementation support, Day 2 support, alerts and reporting tools, patches and upgrades; followed by the monitoring phase and your sustaining revenue plan

Virtual Data Products and Armada’s implementation experts and managers walk with you through each stage, passing 6 critical gateways for customers review and acceptance of plans and deliverables.

With thousands of installations, Armada has refined this process to be thorough while allowing opportunity for customization and 11th-hour tweaking. Our goal is customer satisfaction, closely followed by solution success – for our partners and for their customers.

 
Solution Offerings


Professional Services       Emerging Technologies

In a market glutted by promises of never-failing networks and software that can handle every challenge ever encountered, it’s refreshing to know you can rely on Virtual Data Products and our delivery partner Armada Data Solutions for straight talk about technology. Of course, we back up our recommendations with solid research and experience – gained from myriad installations at partner sites of all sizes around the globe. At Armada Data Solutions they do not sell product, they sell services that utilize their expertise in technology – their knowledge, skills, training, installation and management capabilities to enhance our customers business

Virtual Data Products and Armada has established partnerships with the best-of-breed hardware and software vendors on the market. We won’t try to sell you a bill of goods, but will take the time to understand your business and professional services needs, then guide you through the process of selecting the best solutions to address the challenges and issues of business. Combined with our proven methodologies, this approach lets us develop and deliver cost-effective solutions that truly fill business needs.

Virtual Data Products and Armada’s solutions comprise the full spectrum of business needs:

 
Best of breed products
      Dell
      panoLogic
      VMware
      Zetta
      Microsoft
 
Professional Services
      Consulting Services
      Planning & Design
      Staging & Configuration
      Implementation
      Project Management

Emerging Technologies
      WAN Optimization
      Network Analytics
      Wireless Technologies
      Virtualization

 
 
 

Support Services

Dell ProSupport — Faster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets.

Need professional support services that take care of both you and your employees’ IT needs 7x24? Choose Dell ProSupport to get access to a certified technician in two minutes or less.

Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with 7x24 access to Dell-certified technicians.

Dell ProSupport Service Model
Dell ProSupport Dell ProSupport for IT
Designed for organizations with limited or no dedicated IT staff.
Includes:
  • 7x24 direct break-fix hardware support for your employees
  • "How-to" support on popular software applications such as Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat.
  • Access to a certified technician in two minutes or less
Designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks.
Includes:
  • 7x24 Direct access to Dell Expert Centers
  • Fast-track dispatch for Dell-certified technicians
  • Escalation management through Dell’s Global Command Centers

Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.

SPEED OF RESPONSE PROTECTION PREMIUM PROACTIVE
Mission Critical — Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour onsite2 service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process, and emergency dispatch. Data Management and Protection
  • Keep Your Hard Drive  helps you retain control of sensitive data
  • Hard Drive Data Recovery  provides unlimited attempts to recover data from a failed hard drive
  • Certified Data Destruction   wipes your hard drive clean and destroys data
Proactive Maintenance — Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.

Remote Advisory Options — Provides telephone and Internet access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, virus remediation and more.
Customization and Set-Up
EDT Installation
Enhanced installation and configuration with Dell professional project management and documentation. A project manager will be acting as the single-point-of-contact for the entire installation project from pre-site audit to co-ordination of the installation and delivery of post-project documentation.
Training
Comprehensive Training
Get the skills you need to keep pace in today's competitive IT environment with comprehensive training and certification courses. Dell offers a vast array of instructor-led classes and online training courses in a range of topics from server maintenance to in-depth technical overview of specific systems.

                                                                                                    


Virtual Data Products, LLC - P.O. Box 492575,  Lawrenceville, GA 30049 ph 770-995-7298